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Shipping and Refunds Policy

Shipping Information

New Zealand Domestic Orders: Orders within New Zealand are delivered within 2 to 3 business days after receipt of payment and will be delivered by NZ Couriers. You will be advised when your order has been placed with the courier company and we will provide you with your unique tracking number so you can check on delivery progress.

International Orders: Standard shipping orders to all major international cities are delivered within 14 days free of charge. There is a fee for express courier service for delivery between 2-5 days. You will be advised when your order has been placed with the courier company and we will provide you with your unique tracking number so you can check on delivery progress.

Customised and Bulk Orders: Customised orders or bulk orders may take longer. This will be discussed with you at the time of purchase and you will be provided with an expected delivery date. Price including freight will be calculated according to the size of your order and the customisation required.

 

Refund Policy

At FOGI Limited we apply the strictest quality control to ensure that your hand assembled Youmans Capsule is in perfect condition prior to shipping.

Youmans Capsules are made from high grade aluminium produced with clean hydro energy from the Manapouri Power Station. Each aluminium sheet is hand selected to ensure the best possible finish for your capsule. As aluminium is a natural product it is normal to have some variation in the grain. This adds to the charm and uniqueness of your capsule.

The Travel Cocoon is made from high grade ABS plastic.

Youmans Capsule will accept return of damaged or defective capsules up to 1 year from the date of purchase.

This refund policy does not cover neglect or misuse or normal wear and tear.

All products are covered under the New Zealand Consumer Guarantees Act.