Payment Options, Refunds and Shipping
The following payment options are available on the online shop:
- Internet Banking Transfer
- Credit Card – You can use both Paypal and Stripe to pay via credit card without having an account.
We also accept credit card payments over the phone. Please call +6421 022 44471 to make a credit card payment.
At FOGI Limited we apply the strictest quality control to ensure that your hand assembled Youmans Capsule is in perfect condition prior to shipping.
This refund policy does not cover neglect or misuse or normal wear and tear.
All products are covered under the New Zealand Consumer Guarantees Act.
For all returns please email firstname.lastname@example.org
Faulty or Damaged Product Return:
- We are happy to provide a full refund where the product is faulty or damaged.
- In the case of a faulty or damaged product return, the customer can return the item and we will cover the shipping costs and provide a refund.
- In some situations, buyers could be responsible for return shipping and any restocking fees that might be applicable. This amount will be deducted from the buyer’s refund.
New Zealand Orders:
Orders within New Zealand are delivered within 2 to 3 business days after receipt of payment and will be delivered by NZ Couriers. You will be advised when your order has been placed with the courier company and we will provide you with your unique tracking number so you can check on delivery progress.
Standard shipping orders to all major international cities are usually delivered within 14 days after receipt of payment and will be delivered by DHL. You will be advised when your order has been placed with the courier company and we will provide you with your unique tracking number so you can check on delivery progress.
Customised and Bulk Orders:
Customised orders or bulk orders may take longer. This will be discussed with you at the time of purchase and you will be provided with an expected delivery date. Price including freight will be calculated according to the size of your order and the customisation required.
Please click here to see information about customising your capsule.